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Client service support (m/f) 100%

15 November Kanton Zug, Zug Perm

Our Client a worldwide known Brokers company is expanding its Professional Services. Their aim is to build and maintain long-term customer relationships, provide access to desired markets and increase their customer retention as they expand on their product and service offerings. They are searching for candidates with a prior background in the financial services industry for the position of

The Client Service Support has duties that encompass all facets of the business from account configuration, funds and banking issues to trade execution inquiries.

- Problem management with focus on wide scale service issues

- Investigation of customer inquiries regarding related issues

- Analysis of existing systems and procedures in order to recommend and assist in the implementation of enhancements

- Resolution of client inquiries, concerns and complaints via telephone, e-mail, and on-line chat

International environment

Dynamic environement

- Some experience in financial services with trading or brokerage services background preferred

- General market knowledge in futures, options, and the equities markets

- English and German required

- MS Office, with Bloomberg knowledge as a plus

- Strong interpersonal and written communication skills

- Excellent analytical and problem solving skills

If you are looking to take the next step up in your career, this could be the perfect role for you