MPLOY Staffiing Solutions LTD



Customer service advisor

23 May England - Dorset, Verwood Perm Up to €19656.90 per annum + Annual bonus

Customer Service Advisor

We have a fantastic opportunity to work as a Customer Service Advisor for a well known B2B retailer.

Main duties

* Process orders from new and existing customers received via various media streams i.e. fax, email and web.
* Receive incoming telephone calls from new and existing customers always providing excellent customer service.
* Be aware of any promotional activity to optimise sales.
* Complete all administration and statistical information within our database to maintain accurate and up-to-date records.
* Keep customers informed of relevant details relating to their order by telephone or in writing on a regular basis.
* Offer alternative products to satisfy customer's requirements and expectations.
* Keep yourself updated at all times with information regarding the Company and products.
* Complete other duties and responsibilities within the Call Centre as required.

Key competencies

* Data accuracy.
* Attention to detail.
* Ability to gain immediate credibility and trust.
* Exceptional communication skills.
* PC and system literate.

Candidate Profile

* Confident and enthusiastic.
* The ability to work well as part of a team as well as independently.
* First class written, verbal and interpersonal skills.
* Numerate and articulate.
* Well organised, reliable and thorough.

Additional information

Hours - Monday - Friday 8.30am - 5pm / 9am - 5.30pm

Salary £16,500 PA + Annual Bonus