CA CIB Singapour
CA CIB Singapour
He/She will be a technical RUN expert for all Windows services in CA-CIB.
As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Windows team in Singapore.
He/She is accountable for the overall health and stability of the technical solutions within his scope.
He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects.
He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.
The Windows team operates the RUN activities and delivers projects for its infrastructure scope covering Windows 2008, Windows 2012, Windows 2016, Failover Cluster, Hyper-V, VMware, Altiris, VSA (Software Defined Storage) and HP DL/BL/Synergy/Simplivity series hardware.
Job detailed description
An Expert has a wide spectrum of responsibilities and actions.
As an expert of his/her team, he/she:
assigns technical tasks and manages delegation for technical issues,
animates the team to encourage collaboration and sharing of best practices,
has a role in supporting technical skills development and provides training when required,
supports new technologies and leverages them to provide consistency of service across streams,
manages service improvements for all Windows services supported throughout the organization,
documents, reviews, maintains and shares relevant technical information to the team
provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
implements and develops improvements based on LEAN-CA-CIB best practices,
focuses on automation and optimum use of the team to improve efficiency,
drives and delivers root cause for any high severity issue,
reviews technology changes to identify potential risks,
is responsible for problem management and resolution.
As an experienced professional in Windows Services, he/she:
supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
facilitates transformation projects and suggest future directions for new areas of improvement and change,
guarantees the production readiness and license to operate of new projects and solutions,
is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them
• Minimum 8-10 years of experience in managing Windows environment with about 3-5 years of experience in financial institutes
• Must be a bachelors/engineering graduate